Remote Support

For phone support.

Enter the 9-digit

session code into the

box to begin a remote

support session.


It may be necessary to book a time for remote support.

If remote control of your computer is required:

  1. You will be given a session ID. Enter it into the box above.
  2. You will be prompted for permission to allow a dangerous plugin (you are allowing it to take control of your computer after all).
  3. You will be asked permission to let the technician control the computer.


(604) 588-4335

Toll Free: 1 (844) 588-4335

Telephone and on-line support

For urgent help

Help-My-Tech specializes in on-site service, but their are times when that is not possible, practical, or needed. For those cases, we are proud to now offer remote support.

Currently remote support is available for PCs, Macs, and iOS devices (iPhone, iPad, iPod) capable of Airplay streaming. Your computer will need a working internet connection and a


on-line support pricing

No service call charge. Billed at end of call.

The price is the lower of the standard price for the service requested or:

Half Hour - $50

For all services less than 45 minutes.

Per Hour - $75

To the nearest hour, not counting housekeeping (billing, booking, etc.).